FAQ
🛒 Orders & Checkout
Q: Do I need an account to place an order?
No, you can checkout as a guest. For faster checkout in the future, you can create an account after your first purchase.
Q: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay through our secure checkout system.
🚚 Shipping & Delivery
Q: Is shipping Free?
Yes — we offer free shipping to the United States on all products.
Q: Where do you ship from and where do you ship to?
We ship from our partner warehouses across the United States to customers located within the U.S.
Q: How long will my order take to arrive?
Most products are delivered within 1–9 business days, depending on your location and item availability. Each product page lists the estimated delivery timeframe.
Q: How can I track my order?
Once your order ships, we’ll email you a tracking number so you can follow its progress online.
Q: Where can I find shipping details?
You can review our complete Shipping Policy for more information.
💰 Returns & Exchanges
Q: What is your return policy?
We offer hassle-free returns on all products. Most items can be returned within 30 days from order date, unless otherwise noted on the product page.
The first return per order is free (up to five times per month).
You can review the full Returns & Refund Policy for details.
Q: How do I start a return?
Email us at support@gibbzymart.com with your order number, and our team will guide you through the return process.
🛡️ Security & Support
Q: Is my payment information secure?
Yes. Our checkout is protected by SSL encryption and PCI-compliant payment gateways, ensuring your payment and personal information remain safe.
Q: How can I contact support?
You can reach our support team anytime at support@gibbzymart.com or through our Contact Us page.
You may also contact us by phone during business hours at +1 289-512-9559.
Business Address:
Entarch Consulting (Operator of GibbzyMart)
336 Boswell Drive
Bowmanville, Ontario L1C 0L6
Canada
We typically respond to all inquiries within 24 hours.