FAQ
🛒 Orders & Checkout
Q: Do I need an account to place an order?
No, you can checkout as a guest. For faster checkout in the future, you can create an account after your first purchase.
Q: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay through our secure checkout system.
🚚 Shipping & Delivery
Q: Is shipping Free?
Yes, shipping is free to the US.
Q: Where do you ship from and where do you ship to?
We ship from our partner warehouses to customers across the United States.
Q: How long will my order take to arrive?
Most products will be delivered within 1 - 9 days. Some products may be longer. You can find these details on the product description page.
Q: How can I track my order?
Once your order ships, we’ll email you a tracking number so you can follow its progress online.
Q: Where can I find shipping details?
You can find the specific details for each product on the product description page. You can also view the Shipping Policy page on each page of the site.
💰 Returns & Exchanges
Q: What is your return policy?
We offer hassle-free returns on all products. Depending on the product, we offer the following -- 15 days after delivery OR 30, 60 and 90 days from when the order was placed. The first return on each order is Free (up to 5 times per month). The return details for a specific product can be found on the product description page.
Q: How do I start a return?
Email us at support@gibbzymart.com with your order number, and our team will guide you through the return process.
🛡️ Security & Support
Q: Is my payment information secure?
Yes. Our checkout is protected by SSL encryption and PCI-compliant payment gateways, so your data stays safe.
Q: How can I contact support?
You can reach our support team anytime at support@gibbzymart.com. We typically respond within 24 hours. You can also use the Contact link on site.