Returns & Refund Policy

Effective Date: November 20, 2025

GibbzyMart (operated by Entarch Consulting) accepts returns and provides refunds for all eligible products purchased through gibbzymart.com.  Unless otherwise stated on the product page, items may be returned within 30 days from the order date.

Some products may have a different return window of 15 days from the date of delivery.
When this applies, the specific return period will be clearly shown in the Shipping & Returns section of the product page. This ensures customers always know the correct timeframe before purchasing.

Return Eligibility

Returned items must be:

• Unused and in their original packaging
• In resellable condition
• Accompanied by proof of purchase (order number or receipt)

Return Shipping Costs

Unless otherwise stated on the product page, customers are responsible for the cost of return shipping.

If a product includes free return shipping, this will be clearly shown on its product page.

How to Start a Return

To initiate a return, contact us at support@gibbzymart.com with:

• Your order number
• Item name and reason for return

Our team will provide product-specific return instructions and a prepaid label if applicable.
You can also reach us through the Contact Us page in the website footer.

Refunds

After your return is received and inspected, we’ll notify you of its approval or rejection.
Approved refunds are processed within 5–7 business days to your original payment method.

Exchanges

To exchange an item, please return it for a refund and place a new order for the replacement product.

Questions or Assistance

For help with returns or eligibility, contact our support team:

Email: support@gibbzymart.com
Phone: +1 289-512-9559
Business Address:
Entarch Consulting
336 Boswell Drive
Bowmanville, Ontario L1C 0L6
Canada